Terms & Conditions

1. Definitions

• "Service" refers to any of the three citizen assistance services offered by Bunga Harbour: Family Enrolment Assistance, Plain-Language Letter Explanation Package, and Volunteer Coordination Programme.
• "User" or "you" refers to any individual or organisation that books, enquires about, or receives a Service from Bunga Harbour.
• "We", "us", "our" refers to Bunga Harbour, operating from Block A, Kelana Centre Point, Jalan SS7/19, Kelana Jaya, 47301 Petaling Jaya, Selangor, Malaysia.
• "Session" refers to a single in-person meeting forming part of a Service.
• "Agreement" refers to these Terms and Conditions, together with any booking confirmation exchanged between you and us.

2. Acceptance of terms

By submitting an enquiry form, booking a session, or attending our centre, you confirm that you have read, understood and agree to these Terms. You must be at least 18 years old and have the legal capacity to enter into an agreement. Where a Service relates to a minor, the parent or guardian entering into the Agreement must be of legal age and acting on the minor's behalf.

3. Service description and availability

Bunga Harbour provides information and preparation support for families and community groups in Selangor, Malaysia. Our Services are delivered in person at our Kelana Jaya centre, except where on-site workshops are included in the Volunteer Coordination Programme. Services are available during advertised operating hours. We reserve the right to adjust hours or suspend a specific Service temporarily for operational reasons, with notice provided as far in advance as practicable.

Our Services are information and preparation support only. We do not provide legal advice, financial advice, medical advice, or any other form of regulated professional advisory service.

4. User responsibilities

• You agree to attend booked sessions on time. If you need to cancel or reschedule, please notify us at least 24 hours in advance.
• You are responsible for the accuracy and completeness of the documents and information you bring to sessions.
• You agree not to use information or materials produced during our sessions for any unlawful purpose.
• You agree to treat our staff with respect. Sessions may be ended if conduct is inappropriate, without refund of the session fee.
• You acknowledge that you make all final decisions regarding your applications, correspondence and community activities — Bunga Harbour provides information and organisational support only.

5. Intellectual property

All templates, handbooks, checklists and other materials produced by Bunga Harbour during a Service remain the intellectual property of Bunga Harbour unless otherwise agreed in writing. You are granted a non-exclusive, non-transferable licence to use these materials for the purpose for which they were created — that is, to manage your enrolment, correspondence, or volunteer programme as applicable.

You may not reproduce, sell, or distribute our materials to third parties without prior written consent.

6. Payment terms

All fees are quoted and payable in Malaysian Ringgit (RM):

• Family Enrolment Assistance: RM 495 per session, payable on arrival.
• Plain-Language Letter Explanation Package: RM 1,600 per package, payable on or before the first session.
• Volunteer Coordination Programme: RM 4,250 per engagement, with 50% payable before the first workshop and the balance before the final session.

We accept cash, bank transfer, and DuitNow QR at the centre. Receipts are provided upon request.

Refunds: If we cancel a session due to an operational issue on our side, we will offer a rescheduled session or a full refund of that session's portion of the fee. If you cancel fewer than 24 hours before a booked session, we reserve the right to retain the fee for that session. Where a multi-session package is cancelled by you part-way through, fees for completed sessions are non-refundable; unused sessions will be refunded on a pro-rata basis.

7. Service-specific conditions

Family Enrolment Assistance

This service covers preparation and information support only. Bunga Harbour does not submit applications on your behalf, and does not represent you to any school or institution. The one follow-up call included in the service will be made within 14 days of the session. If we are unable to reach you by phone, we will attempt contact once by email.

Plain-Language Letter Explanation Package

Sessions are scheduled approximately one week apart and must be completed within eight weeks of the first session. Unused sessions after eight weeks are forfeited without refund unless the delay is caused by Bunga Harbour. Bunga Harbour does not accept responsibility for decisions made based on information provided during sessions.

Volunteer Coordination Programme

On-site workshops are available within 25 km of Kelana Jaya, Petaling Jaya. Travel beyond this radius may incur an additional fee, which will be agreed in writing before the engagement begins. The programme must be completed within 14 weeks of the start date unless otherwise agreed.

8. Disclaimers

Bunga Harbour's Services are provided for information and preparation purposes only. We do not make any representation that: (a) an enrolment application will be accepted; (b) a letter reply will produce a particular response from the recipient; or (c) a volunteer programme will achieve a specific retention rate. Outcomes depend on factors outside our control.

Nothing in our sessions or materials constitutes legal advice, and should not be relied upon as a substitute for advice from a qualified legal, financial or other regulated professional.

9. Limitation of liability

To the extent permitted by Malaysian law, Bunga Harbour's total liability for any claim arising from a Service shall not exceed the fee paid for that specific Service. We are not liable for indirect, consequential, or special losses, including loss of time, opportunity or income arising from your use of, or inability to use, our Services.

Nothing in these Terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

10. Indemnification

You agree to indemnify and hold harmless Bunga Harbour and its staff from any claims, damages or expenses arising from your misuse of our Services, your breach of these Terms, or any inaccurate or incomplete information you provide during a session.

11. Termination

Either party may terminate a service engagement at any time by written notice. If you terminate, fees for completed sessions are non-refundable; unused prepaid sessions will be refunded on a pro-rata basis. If we terminate due to your breach of these Terms, no refund is due for the session in which the breach occurred. Sections relating to intellectual property, disclaimers, limitation of liability and dispute resolution survive termination.

12. Governing law and dispute resolution

These Terms are governed by and construed in accordance with the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction over any dispute arising from these Terms.

Before initiating formal proceedings, we encourage you to contact us at [email protected] to resolve any issue informally. We will respond to all formal complaints within 14 working days.

13. General provisions

• Entire agreement: These Terms, together with any booking confirmation, constitute the entire agreement between you and Bunga Harbour for the relevant Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full effect.
• Waiver: Our failure to enforce any right under these Terms does not constitute a waiver of that right.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign ours in connection with a business transfer.

14. Changes to these Terms

We may update these Terms from time to time. The updated version will be published on our website with a revised effective date. Continued use of our services after the effective date constitutes acceptance of the revised Terms.